Privacy policy
Last Updated: 8 October 2026
JO MATTER, operated by MA ENTERPRISES, operates this online store and website, including related content, features, tools, products and services (collectively, the "Services").
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, use our Services or communicate with us.
Our store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our Services, we may collect:
Contact Information
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Delivery information
Order & Transaction Information
- Products purchased
- Order details
- Order value
- Transaction status
- Refund/exchange information
- Cancellation information
Payment Information
Payments may be processed through third-party payment providers.
We may receive payment-related information such as:
- Payment status
- Transaction ID
- Payment method
- Payment confirmation
We generally do not directly store complete credit/debit card details on our servers.
Account Information
Where applicable:
- Account information
- Login information
- Preferences
- Saved addresses
- Wishlist/cart information
Communication Information
When you contact us, we may collect information contained in:
- Emails
- Customer-support requests
- WhatsApp communications
- Other communications with JO MATTER
Device & Usage Information
We may automatically receive information such as:
- IP address
- Browser type
- Device information
- Operating system
- Network information
- Website interactions
- Pages viewed
- Referring pages
- Cookies and similar technologies
2. How We Collect Information
We may collect information:
- Directly from you
- Automatically when you use our website
- Through Shopify
- Through payment providers
- Through shipping/courier providers
- Through customer-support tools
- Through analytics and technology providers
- Through other service providers involved in operating our business
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Process payments
- Deliver products
- Provide order updates
- Provide customer support
- Handle returns, refunds and exchanges
- Respond to enquiries
- Improve our products and website
- Prevent fraud and misuse
- Maintain website security
- Analyze website performance
- Send transactional communications
- Send marketing communications where permitted
- Comply with applicable legal obligations
- Resolve disputes
- Protect our legal rights and business interests
4. Marketing Communications
Where permitted and where required consent has been obtained, we may use your contact information to send:
- Promotional emails
- Product announcements
- Offers
- Marketing communications
- Other information about JO MATTER
You may opt out of marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.
We may continue sending essential transactional communications such as order confirmations, shipping updates and account-related messages.
5. Sharing of Information
We may share relevant information with service providers that help us operate our business, including:
- Shopify
- Payment gateways
- Shipping and logistics providers
- Technology providers
- Website/IT service providers
- Analytics providers
- Customer-support providers
- Marketing service providers
- Professional advisors
- Government or law-enforcement authorities where legally required
We only share information where reasonably necessary for the relevant purpose or where required/permitted by applicable law.
6. Shopify
Our store is hosted and powered by Shopify.
Shopify may process information relating to your interaction with our store to provide services, maintain security, process transactions and improve its platform.
You should also review Shopify's applicable privacy policies for information about how Shopify processes personal information.
7. Cookies
Our website may use cookies and similar technologies for purposes including:
- Website functionality
- Shopping cart functionality
- Login/account functionality
- Analytics
- Performance measurement
- Personalization
- Advertising and marketing
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.
8. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
JO MATTER is not responsible for the privacy practices or security of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
9. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no online transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary for purposes including:
- Providing our Services
- Completing transactions
- Maintaining business records
- Complying with legal and tax obligations
- Resolving disputes
- Preventing fraud
- Enforcing agreements
- Protecting our legal rights
The exact retention period may vary depending on the type of information and applicable legal requirements.
11. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where applicable
- Opt out of marketing communications
- Raise a complaint regarding processing of personal information
Requests may be submitted to:
We may need to verify your identity before processing certain requests.
12. Children's Information
Our Services are not intentionally directed towards children who are not legally permitted to use such Services.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us.
13. International Data Transfers
Some of our service providers, including technology and platform providers, may process information in countries other than India.
Where required, such processing will be subject to applicable legal requirements and the relevant service provider's privacy practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business
- Changes in technology
- Changes in our Services
- Changes in applicable laws
- Changes in privacy practices
The updated policy will be published on this website with a revised "Last Updated" date.
15. Contact
For privacy-related questions or requests:
JO MATTER
MA ENTERPRISES
Suryadev Nagar,
Indore – 452009, Madhya Pradesh, India
Email: jomatter.co@gmail.com
Phone: +91 9109968550
