Terms of service
Last Updated: 8 October 2026
Welcome to JO MATTER, operated by MA ENTERPRISES.
These Terms of Service govern your access to and use of our website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms of Service and our applicable policies.
1. About JO MATTER
JO MATTER is a brand operated by: MA ENTERPRISES
Suryadev Nagar, Indore – 452009, Madhya Pradesh, India
Phone: +91 9109968550
Email: jomatter.co@gmail.com
2. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes;
- Attempt unauthorized access;
- Interfere with website security;
- Upload malicious code;
- Copy or misuse website content;
- Attempt to disrupt our Services;
- Use our content or products for unlawful purposes.
We reserve the right to suspend or restrict access where reasonably necessary to protect our website, business or users.
3. Product Information
We make reasonable efforts to ensure product descriptions, photographs, dimensions, colours, specifications and other information are accurate.
However, minor differences may occur because of:
- Screen/display settings;
- Photography and lighting;
- Manufacturing processes;
- 3D printing characteristics;
- Small-batch production.
Such reasonable variations do not automatically constitute a defect.
4. Product Availability
Product availability may change without notice.
We reserve the right to:
- Limit quantities;
- Discontinue products;
- Modify product specifications;
- Correct pricing or listing errors;
- Cancel orders where fulfilment is not reasonably possible.
If an order is cancelled by us after payment due to an error or inability to fulfil the order, any eligible refund will be processed to the original payment method.
5. Pricing
All prices displayed on the website are subject to change.
Where applicable, taxes and shipping charges will be displayed during checkout.
If a significant pricing or listing error occurs, JO MATTER reserves the right to cancel the affected order and provide an applicable refund.
6. Orders
Placing an order constitutes a request to purchase the selected product.
Order acceptance may be subject to:
- Product availability;
- Payment confirmation;
- Accurate customer information;
- Fraud/security checks;
- Technical availability;
- Production feasibility.
An order confirmation does not prevent JO MATTER from cancelling an order where there is a genuine error, suspected fraud, inability to fulfil, or other legitimate reason.
7. Cancellation
Orders may generally be cancelled or modified within 12 hours of successful order placement, subject to production status.
After production has commenced, cancellation may not be possible.
8. Payments
Orders must be paid through the payment methods made available at checkout.
Payment information may be processed by third-party payment providers.
We do not ordinarily store complete payment-card details on our own systems.
9. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery timelines are estimates and may vary due to circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery details.
10. Returns, Exchanges & Refunds
Returns, exchanges and refunds are governed by our Return & Refund Policy.
Nothing in these Terms removes any mandatory statutory consumer right.
11. Intellectual Property
All content on the JO MATTER website, including:
- Brand name
- Logo
- Product designs
- Product photographs
- Graphics
- Videos
- Text
- Website design
- Illustrations
- Product descriptions
is owned by or licensed to JO MATTER/MA ENTERPRISES unless otherwise stated.
You may not reproduce, copy, distribute, modify, sell, commercially exploit or use our intellectual property without prior written permission.
12. Product Use & Safety
Customers are responsible for using products according to their intended purpose and any instructions provided.
JO MATTER is not responsible for damage caused by misuse, improper installation, unauthorized modification or use outside the stated purpose.
Where a product has specific safety or usage instructions, those instructions should be followed.
13. Third-Party Services
Our website may use third-party services such as:
- Shopify
- Payment gateways
- Shipping providers
- Analytics providers
- Marketing tools
- Other technology services
Third-party services may be subject to their own terms and policies.
14. Limitation of Liability
To the extent permitted by applicable law, JO MATTER shall not be responsible for indirect, incidental or consequential losses arising from misuse of products, website interruptions, third-party services or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
15. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, misuse of our products, violation of these Terms, or infringement of another person's rights through materials submitted by you.
16. Governing Law
These Terms shall be governed by the laws applicable in India.
Subject to mandatory consumer protection laws and jurisdictional rights available under applicable law, disputes relating to these Terms may be subject to the jurisdiction of competent courts in Indore, Madhya Pradesh, India.
Nothing in this clause prevents a consumer from exercising any jurisdictional right or remedy that cannot legally be restricted.
17. Changes to Terms
We may update these Terms from time to time.
The latest version published on our website will apply to orders and website use after the effective date of the updated Terms.
18. Contact
JO MATTER
MA ENTERPRISES
Suryadev Nagar
Indore – 452009, Madhya Pradesh, India
Phone: +91 9109968550
Email: jomatter.co@gmail.com
