Shipping policy
Shipping & Transit Time
We currently deliver only within Madhya Pradesh. Orders are dispatched within 1–2 days of being placed. After dispatch, deliveries generally take approximately: 5–7 business days
We do not offer local pickup. We accept Cash on Delivery (COD) as well as online prepaid payments (UPI, cards, netbanking, wallets).
Actual delivery time may vary depending on delivery location, courier service, weather, transportation conditions, public holidays, operational disruptions, remote-area delivery, or other circumstances beyond our reasonable control.
Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Shipping Charges
Shipping is ₹79 per order. Shipping is free on orders of ₹798 and above. The applicable charge is shown at checkout.
Where an order is cancelled or refunded, shipping charges will be treated according to our Return & Refund Policy and applicable law.
Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or other available communication channels.
Tracking information may take 24–48 hours to become active after dispatch.
Customers are responsible for monitoring tracking information and ensuring someone is available to receive the package.
Incorrect Address
Customers are responsible for providing accurate name, address, PIN code, mobile number and other required delivery information.
JO MATTER is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer.
Additional shipping charges may apply for re-dispatch.
Failed Delivery & RTO
An order may be returned to origin (RTO) due to an incorrect address, incorrect phone number, customer unavailability, repeated failed delivery attempts, refusal to accept the shipment, or failure to collect the shipment.
Where RTO occurs for reasons attributable to the customer, additional shipping/handling charges may apply for re-dispatch.
Any refund will be handled according to our Return & Refund Policy and applicable law.
Delivery Delays
JO MATTER is not responsible for delays caused by third-party courier partners or circumstances outside our reasonable control, including weather, natural disasters, strikes, transportation disruptions, government restrictions, remote-area logistics, or technical/operational disruptions.
We will reasonably assist customers in tracking delayed shipments.
Damaged Package
If the package appears visibly damaged or tampered with at delivery, customers are advised to photograph the package before opening, record an unboxing video, clearly show the shipping label, document the damage, and contact JO MATTER as soon as possible.
Damage claims should preferably be submitted within 48 hours of delivery.
Unboxing Video
A continuous unboxing video is strongly recommended for all orders, particularly fragile or higher-value products.
The video should show the sealed package, shipping label, opening of the package, packaging condition and product condition.
The absence of an unboxing video does not automatically eliminate statutory consumer rights.
Lost or Incorrectly Delivered Shipments
If tracking shows that a shipment has been delivered but you have not received it, contact us immediately at:
We may coordinate with the courier partner to investigate the delivery status.
Shipping Address Changes
Address modification requests should be submitted as soon as possible after placing an order.
Once an order has been dispatched, the delivery address generally cannot be changed by JO MATTER.
Any additional charges resulting from an address change, where possible, may be payable by the customer.
Contact
JO MATTER
MA ENTERPRISES
Suryadev Nagar
Indore – 452009, Madhya Pradesh, India
Phone: +91 9109968550
Email: jomatter.co@gmail.com
